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知识管理的三个主要挑战

admin Sunday September 24, 2017

在实施知识管理的过程中有3个Top挑战, 我们称之为意识, 意愿和能力.​

意识挑战:
拥有关键知识的人经常没有意识到自己有这些知识, 意识不到它的价值, 意识不到谁需要这些知识, 不知道如何分享知识.​​然而, 需要知识的人常常没意识到他们缺乏这些知识; 意识不到他们需要知识; 意识不到这些知识已经存在; 不知道谁拥有这些知识; 不知道怎样去获得知识.

意愿挑战:
拥有关键知识的人不愿意分享. 他们担心分享知识浪费他们的时间和精力, 甚至在某种程度上会削弱他们的竞争力.同时, 需要这些知识的人又不愿意去寻找. 他们担心如果承认需要知识会让他们看起来缺乏能力, 或者他们更愿意自己去创造知识而不去利用已有知识.

能力挑战:
拥有关键知识的人没有分享知识的能力, 不知道和谁分享知识, 哪里储存知识, 或怎样去分享知识.​而需要知识的人又找不到知识. 他们不知道去哪里找, 向谁请教, 怎样搜索知识.面对这些挑战, 你需要建立知识管理案例, 提升知识管理意识, 分析并处理文化障碍; 引进知识管理框架来让人们可以搜索并分享知识.

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